Frequently Asked Questions

Everything you need to know about protecting your tech with The Pixel Case.

What materials are used in The Pixel Case products?

Our cases are crafted from high-grade polycarbonate and shock-absorbent TPU to provide maximum drop protection without adding unnecessary bulk to your device.

When will my order arrive?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

Do you offer a warranty on your cases?

Yes, all our cases come with a 12-month limited warranty that covers manufacturing defects and material failures under normal use conditions.

Are your cases compatible with wireless charging?

Absolutely. Our slim-profile design ensures that your device remains fully compatible with Qi-standard wireless chargers and MagSafe accessories.

What is your return policy?

We offer a 30-day risk-free return policy. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund.

How do I ensure I am ordering the correct size for my phone?

Please check your device's 'Settings > General > About' menu to confirm your model name. We provide a detailed size guide on each product page to help you match your model perfectly.